As the excitement around AI-powered tools like ChatGPT grows, business leaders and practitioners worldwide ask: How can we leverage this technology effectively? At Hellon, we have embedded several AI tools since 2017 into our innovation workflows. Our practical experience has taught us that the key to success is asking the right questions before diving into any AI-powered solution or tool.
Instead of focusing solely on the capabilities of AI tools when renewing the innovation process, we must first address critical questions such as:
Where should we allocate our innovation investments? How can we ensure we are tackling the most valuable problems? According to our experience, still today the majority of innovation and renewal investments among global leading brands are prioritised with limited information and without advanced, predictive impact analysis.
How can we scale high quality future insights globally with limited expert resources? How can we improve the speed and accuracy of our processes? The one thing that makes innovation actionable and tangible, is the power of customer centricity and qualitative insight work in the context. The downside has been that these methods are unbearably expensive when executed on a global scale. These questions have guided us throughout the years to re-think the workflows and roles in innovation, and just then create unique algorithms that are fit for purpose.
How can we enhance the overall quality assurance of the entire innovation process? How to improve the hit-rate of new innovations? In a survey of 800 executives across industries, Accenture found that 78% of respondents said that their companies struggled to get a good return on their innovation investments, and 60% said that their companies' innovation strategies were not aligned with their overall business strategy. (Source: Accenture, "The power of innovation: Lessons from the world's most innovative companies," 2016)
When we design new approaches and workflows that effectively integrate AI-powered tools and drive meaningful change, we always start off by asking these questions with our clients' Innovation leadership. That is the way to create relevant and high-impact innovation for today and tomorrow.