We are a strategic customer experience and innovation partner. We support companies to understand, innovate, and transform their business. By driving change, with a solid purpose, we deliver true customer value and increase loyalty.

We co-create future success that matters

Our success is based on three cornerstones

Deep Design Expertise – Our teams are specialists in critical, strategic and systems thinking. Our solutions are not based on hunches, but on solid processes and a decade of experience. Unique Methodology – We have been pushing the boundaries of design for over a decade. Today our Design 2.0 philosophy, our methods and algorithm-based tools, represent the future of design solving complex problems in a complex world - faster and more accurately than our colleagues in the Innovation Industry. Happy Customers and Global Recognition – We have won the prestigious Global Service Design Award four times and today are ranked as one of the top independent, Innovation Consultancies globally - by Sifted, backed by The Financial Times. Ensuring client satisfaction is our top priority - we would not exist without our clients, who are our strategic partners. We pride ourselves on co-creating success and working with our clients to help build their internal customer experience expertise.

Hellon acquires world-class technology expertise

Innovation agency Hellon has bought a majority stake in the new design and technology agency, Graend Company. The acquisition strengthens the customer experience offered by the world's most award-winning service design agency to encompass the seamless implementation of digital solutions into clients’ businesses.
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