Human-to-human business
Hellon helps organisations to create better services, by putting the human relationship at the heart of everything they do. We are dedicated pioneers of Service Design.
“A healthy alternative to fast food… that doesn’t require new investment and is easy to implement”
Jury comment for awarding Hellon a Silver Vuoden Huiput 2015 award
Food & Beverages
Re-inventing soup
“I am very proud that the CinemaLab wasn’t just another brief project. The results have been tangible and visible”
Pia Rautio, HR Director, Finnkino
Entertainment
Creating great experiences for Finland’s largest cinema group
“Customers don’t say what they think, they don’t think what they feel and they don’t do what they say”
David Ogilvy
Retail
Making Tesco’s loyalty scheme easier to find and use
Global SDN service design award for ‘Results Driven Design’
Healthcare
Creating a new offer of holistic wellbeing for a pharmacy
“Helsinki Airport; you clever, clever airport”
Small Luxury Hotels of the World
Transport
Helping passengers enjoy changing planes at Helsinki Airport
Customer satisfaction up 37%, employee satisfaction up 68%
Financial Services
Inspired a UK bank to think differently about new challenges
The Diamond training game has received excellent feedback... Intriguing, up-to-date and inspiring experience
Pia Kuusisto, Head of Talent Management and HR Business Partners, Stockmann Oy
Retail
Gamified training to put a department store’s new sales and service model into practice with staff
“The power of customer insights for product development is unbelievable.”
Michael O’Grady, Head of Strategy, Change and Governance
Financial Services
Service Design transformed Bank of Ireland from customer-focused to customer-centric
What we offer
Hellon’s human-centred approach helps you build holistic customer journeys, from end to end and across multiple channels.
Our clients trust us to deliver the insight, strategy and solutions that create award-winning, breakthrough experiences for their people and customers.
Create powerful service strategies to grow your competitive edge
With a human-centric design process, we help you ideate, design and implement innovative services based on true customer insight.
Boost performance through engaging experiences
Work with us using agile methods to improve profitability, whether your focus is on internal efficiencies, adding value, or improving sales.
Empower customer-centric change across your organisation’s culture
By co-creating with you and promoting customer-centricity, we help you combine enhanced customer experience with sustainable growth.
Hellon has operated in over 20 countries globally.
1
2
3
4
5
6
7
8
9
10
11
12
13
Our people
We are a diverse group of experts, united by a common love of design and a passion to make things better. Our mission is to help you become the best you can be.
Our business team is dedicated to making sure you get a solution that’s properly tailored to your needs, and then working with the design team and you to ensure its delivered on time and within budget.
Helsinki office
Jaakko Wäänänen
CEO
+358 40 560 4828
moc.n1563836657olleh1563836657@nena1563836657naaw.1563836657okkaa1563836657j1563836657
Minna Einiö
Commercial Director
HellonLaura Franck
Client Services Director
HellonPursimiehenkatu 26 C, 00150 Helsinki, Finland
London office
Timo Pätiälä
Managing Director
Hellon1 Knightsbridge Green, London 1SWX 7NW, UK
Billing Address
For Helsinki Oy work the electronic invoicing address is: 003721357252
EDI code: 00372135725
Operator: OpusCapita Group Oy
Operator code: 003710948874