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We drive change that has a solid purpose, delivers true customer value, weathers the challenges of today and tomorrow and enables the brand to earn true loyalty

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Hellon helps brands understand, innovate, design, and transform their business. We drive change that has a solid purpose, delivers true customer value, weathers the challenges of today and tomorrow and enables the brand to earn true loyalty.

Helsinki

Hyundai

Kone

LIDL

Pepsico

Tesco

Vodafone

Volkswagen

Yara

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For designing and implementing future-facing strategies, it is essential to understand both the customer needs and the organisation’s internal challenges to create realistic boundaries for any future proposition or experience.

We spend time with our clients - understanding the world through their eyes and carefully capturing the business landscape, goals, and KPIs. By combining business needs with the customer viewpoint we can develop a future vision for any company and customer experience - a North Star for all internal teams to rally around.

We understand that the business landscape of tomorrow is complex. Our goal is to create a clear path for our clients to navigate future success.

Current state analysis

Scenarios & Predicting

Envisioned futures

Actionable strategies

Focus & Future Direction

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With over a decade of experience in Service and Experience Design, our tried and tested innovation process focuses on making sure companies stay relevant in a fast-paced world, to offer ambitious and desirable services to their customers. 

As masters in customer-centric design, we do this by turning business problems into human problems, replacing everyday pain points with moments of delight that change the customer’s perception of brands, companies and products for the better.

We have refined a bespoke toolkit that brings together the best practises from the world of design and consulting, in order to co-create products and services that work for the people they serve all the way from concept to realisation.

Together with our clients, we innovate the future - whether it&#39;s spatial, digital, or social.

Innovation LAB

Experience Design

Loyalty

Prototyping & Testing 

Digital Design & Development

Innovation & Experience

Our mission at Hellon is to support companies to successfully deliver change throughout their business - bringing them closer to a customer-centric approach to innovation. We believe that change starts within, led by the people at the heart of the business. Our people &amp; transformation services work with internal stakeholders, departments and teams to action CX strategies and create maximum value.

Our organisational change programme is designed bespoke to each client based on the maturity and capabilities of the organisation. We ensure connection to business KPIs and metrics, alignment across all organisational levels from strategic to operational to service, and deliver fast, concrete results through identifying quick wins without forgetting the long term vision.

Customer Understanding

Vision & Strategy

Offering & Services

Structures & Processes

Leadership & Culture

KPI:s & reward systems

People & Transformation

We serve our clients with a wide array of research and insight services. At Hellon, all our research is conducted with a customer-value lens in order to understand the human drivers that equate to measurable business growth. We are one of the few agencies in the world that deliver high quality, actionable, and in-depth insight.

In addition to mastering over 80 methodologies across the worlds of qualitative and quantitative research, we have pioneered our own in-house, data-analysis platform called AINO AI. Our unique tool is based on developing algorithms and machine learning processes that enable us to supercharge our designers with analysis methods that help them to predict and project future trends and outcomes.

OFFERING

WORK

CULTURE

CAREERS

CONTACT

MOMENTUM

Engineering Success - true customer loyalty.

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London

Helsinki

Oulu

Recruitment

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Graend by Hellon