Most organisations map journeys, but only a few manage them strategically to drive real change.
In this Momentum Talk, we'll share real-world examples of how organisations can use journey management as a strategic tool for change management.
In this webinar:
Expert talk: Learn how journeys can provide the missing link between customer value, business priorities, and technical development.
LähiTapiola case study: Hear how a leading Finnish insurance company is using journey management to steer development projects and business transformation.
Panel discussion: Four expert voices discuss why so many transformations fail, how journey management bridges strategy and execution, and share what global organisations are learning.
Live Q&A.
WHO IS THIS FOR?
This is for transformation leaders, CX managers, product managers, and anyone leading transformation and looking to move from strategy to real results.
SPEAKERS
- Lotta Salminen, Senior Designer, Hellon
- Jenni Reijonen, Head of CX Renewal & Design Tools, LähiTapiola
- Martin Palamarz, Co-Founder & Chief Customer Officer, TheyDo
- Emilia Gustafsson, Chief Strategy Officer, Hellon
SEE THE RECORDING
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