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Momentum Talk: Leading Change with Journey Management

Most organisations map journeys, but only a few manage them strategically to drive real change.

In this Momentum Talk, we'll share real-world examples of how organisations can use journey management as a strategic tool for change management.

Momentum Talk: Leading Change with Journey Management

In this 45-minute webinar:

Expert talk: Learn how journeys can provide the missing link between customer value, business priorities, and technical development.

LähiTapiola case study: Hear how a leading Finnish insurance company is using journey management to steer development projects and business transformation. 

Panel discussion: Four expert voices discuss why so many transformations fail, how journey management bridges strategy and execution, and share what global organisations are learning. Live Q&A.

WHEN?

  • Thursday, 15 January 2026
  • 11:00–11:45 EET (Finnish Time) / 9:00-9:45 GMT


WHO IS THIS FOR?

This is for transformation leaders, CX managers, product managers, and anyone leading transformation and looking to move from strategy to real results.

SPEAKERS

  • Lotta Salminen, Senior Designer, Hellon
  • Jenni Reijonen, Head of CX Renewal & Design Tools, LähiTapiola
  • Martin Palamarz, Co-Founder & Chief Customer Officer, TheyDo
  • Emilia Gustafsson, Chief Strategy Officer, Hellon