Service / Business Designer - London

Key Responsibilities

• End-to-end design: Plan and execute design processes from initial user understanding and business requirements to concept or operating model development and implementation. Translate complex user and business data into actionable insights.
• Business alignment: Balance human-centricity with business viability, ensuring that designed experiences drive measurable impact.
• Task ownership: Proven track record in executing tasks in a timely manner, within scope, under the steer and supervision of our senior leadership. Ability to independently own tasks and execute assignments in an agency environment
• Client relationships: Support sales efforts and help identify new opportunities to add value for our existing partners.

Why Hellon?

Our organizational culture is built on a human-to-human ideology – genuine connection and empathy are at the core. Moreover, our values guide our work: Be Ambitionary, Change Hearts and Numbers, Dare to Care and Spark Joy.

We promise you a journey full of learning experiences! You’ll work alongside talented colleagues, and we prioritize the support of more senior colleagues to help you grow. You will have the opportunity to work on international projects with leading global brands. You won't just be doing design; you'll be working on meaningful challenges that have a real-world scale and impact.

We offer you a permanent position in an international and growing company. While we support flexible remote work practices, we also value in-person collaboration at our Clerkenwell office, where we work closely together to drive results. The salary range for this role is £40000-£55000 per annum, depending on your previous experience and skills.

We are looking for someone who has:

• Service / Business design expertise: At least 2-4 years of practical experience in service / business design, especially in user-centric design methodologies and business modeling
• Interpersonal skills: Excellent presentation and facilitation skills in both Finnish and English. You are comfortable navigating different organizational levels and managing multiple stakeholders at the same time.
• Impact-driven mindset: A proven ability to link design decisions to business goals and customer value.
• Project management skills: A structured and organized approach to work, with the independence to manage project tasks while knowing when to seek support.
• Proactivity and self-leadership skills: A self-starting mindset with the ability to take ownership of workstreams and drive projects forward independently while actively seeking opportunities to deliver impact.
• Curiosity & growth mindset: A genuine passion for learning and exploring new tools and ways of working. You are eager to stay at the forefront of AI development and integrate emerging technologies into the design process to enhance creativity and efficiency.

How to Apply

If you recognize yourself in this role, we encourage you to apply as soon as possible, as we will begin progressing with candidates during the application period. The final application deadline is August 31st, 2026.

At this current time, we are only accepting applications from UK residents and graduates who are eligible to work full-time in the UK without requiring a sponsored work VISA.

Please submit your resume, cover letter and portfolio via email to recruitment@hellon.com. Please use the subject line: Service Designer [Your Name].

For more information about the position, please contact People & Growth Specialist Marjukka Laakso: 📧 marjukka.laakso@hellon.com | 📞 +358 40 586 6432

During the recruitment process, you will have the opportunity to meet several of your future colleagues and visit our office. We aim to conclude the process during September 2026, with a preferred start date as soon as possible during the fall.