Open application: Service / Business Designer - Helsinki

We’re an award-winning innovation and transformation consultancy operating at the intersection of global business management, service design and digital service development. We are a community of nearly 100 experts located in London, Helsinki, and Oulu.

We don't always have an active recruitment running — but we're always happy to talk with interesting talent. Even when no specific role is advertised, we keep the conversation going with designers we'd love to work with. We're especially keen to hear from designers with a few years of experience, ready to step into a mid-level role at Hellon.

This role is based in Helsinki, where our clients are, and we work in a hybrid model that combines focused remote work with in-person collaboration at our Hakaniemi office as well as our clients’ premises.

As a Service / Business Designer at Hellon, you'll play a key role in expanding our strategic design and digital development business by bridging the gap between future foresight, the newest technologies, human needs and tangible business results.

Key Responsibilities

End-to-end design: Plan and execute design processes from initial user understanding and business requirements to concept or operating model development and implementation. Translate complex user and business data into actionable insights.
Business alignment: Balance human-centricity with business viability, ensuring that designed experiences drive measurable impact.
Project management: Take ownership of project workstreams, ensuring tasks are delivered on time, within scope, and to Hellon’s high-quality standards.
Client relationships: Support sales efforts and help identify new opportunities to add value for our existing partners.

Why Hellon?

Our organizational culture is built on a human-to-human ideology – genuine connection and empathy are at the core. Moreover, our values guide our work: Be Ambitionary, Change Hearts and Numbers, Dare to Care and Spark Joy.

We promise you a journey full of learning experiences! You’ll work alongside talented colleagues, and we prioritize the support of more senior colleagues to help you grow. You will have the opportunity to work on international projects with leading global brands. You won't just be doing design; you'll be working on meaningful challenges that have a real-world scale and impact.

The salary range for Hellon's mid-level role is €3900-4400/month, depending on your previous experience and skills.

We are looking for someone who has:

Service / Business design expertise: A few years of practical experience in service / business design, especially in user-centric design methodologies and business modeling
Interpersonal skills: Excellent presentation and facilitation skills in both Finnish and English. You are comfortable navigating different organizational levels and managing multiple stakeholders at the same time.
Impact-driven mindset: A proven ability to link design decisions to business goals and customer value.
Project management skills: A structured and organized approach to work, with the independence to manage project tasks while knowing when to seek support.
Proactivity and self-leadership skills: A self-starting mindset with the ability to take ownership of workstreams and drive projects forward independently while actively seeking opportunities to deliver impact.
Curiosity & growth mindset: A genuine passion for learning and exploring new tools and ways of working. You are eager to stay at the forefront of AI development and integrate emerging technologies into the design process to enhance creativity and efficiency.

How to Apply

If you recognize yourself in this role, we'd love to hear from you — even though we don't have an active opening right now. Send us an open application and we'll keep it in mind.

We look through incoming applications regularly, and we'll get in touch personally when we see potential for a next step. Please submit your resume and cover letter, outlining your relevant experience and motivation, via email to recruitment@hellon.com.

For more information, feel free to contact People & Growth Specialist Marjukka Laakso: 📧 marjukka.laakso@hellon.com.